Return Policy
WHAT IS YOUR GENERAL RETURN POLICY?
We accept returns in new condition with original packaging, which means tags and jewelry cards attached as well as jewelry bag(s) and gift box. We do not cover the return cost. You have 20 days from the date of receiving your jewelry to obtain a return. Once you ship the item please send us the tracking number or picture of receipt, so we can calculate the date. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Returns are not possible for "Sale” or “Made to order” jewelry.
HOW TO COMPLETE A RETURN?
To start a return, you can contact us at info@aramisjewels.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To return any jewelry item(s);
- Please email us at info@aramisjewels.com
- Enter your order details and the reason for return.
- Once your return request is submitted wait for our email.
- Please contact us at info@aramisjewels.com to confirm the return shipping address. You will also need to arrange your own method of shipping for returning your order.
Full refund will be credited to your original method of payment. Please choose your own method of shipment to have your item(s) returned with. You have 20 days to return your jewelry back to us. Please note that all shipping charges as well as any duties or fees are not refundable.
HOW LONG DOES IT TAKE TO RECEIVE A REFUND?
Return processing normally takes between 7-14 business days. Once we receive your return we will need a couple of days to process this. You will receive your refund in the original form of payment, then your bank will process the refund. We will be sure to send an email out to you as soon as your return has been processed.
WHAT’S YOUR EXCHANGE POLICY?
We don’t accept exchanges, but you’re welcome to go ahead and return the item and place a new order.
“Final sale” and “Made to order” items can’t be returned or exchanged for any reason.
HOW DO YOU HANDLE DUTIES OR FEES?
Please note that all shipping charges as well as any duties or fees are not refundable. We are also not responsible for lost returned packages, and we recommend you insure and track your package.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
